Payment Policies & Frequently Asked Questions
How can I be sure my order has been received?
All of our store sales and coaching fees are processed by PayPal and Stripe. When you have made your payment, the processor will send you a confirmation email with an order confirmation number.
Payment and Billing
What forms of payment are accepted for online orders?
We accept the following forms of payment: All major credit cards via PayPal and Stripe.
When will my credit card account be charged?
Your credit card will be charged immediately.
What will appear on my credit card statement?
Depending upon where you order, your credit card statement will show Soul Self Living, Inc or Soul Self Living.
Is it safe to use my credit card over the Internet?
Yes. We offer a safe shopping experience. When you checkout from the store shopping cart or click on a button to pay your coaching fees, you will be redirected to a secure PayPal or Stripe server which encrypts all of your important information, such as credit card number and name. This encryption process takes all of your personal information and converts it into code that is securely transmitted over the internet. Both processors use a Secure Socket Layer (SSL) Technology to protect the security of your credit card information as it is transmitted to us. However, we are not responsible for any errors or damages caused by PayPal or Stripe and have no affiliation with PayPal or Stripe.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”
What is your product refund policy?
For digital products only, once you have received your order, you have 30 days to decide to return it. We will refund your payment minus the payment processing fees which we have incurred.
Courses that are discontinued are not eligible for returns.
Please note that all credit card refunds will be placed on the PayPal account or credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your credit card statement.
Coaching & Consulting Terms & Conditions
Consulting and Coaching services are non-refundable and non-cancelable for ANY reason and includes, but are not limited to such programs as Soul Self Living sessions, Intuitive Reading, Soul Awakening or Channeled Vibrational Healing Intensives with Stacey Stephens and coaching or integrations sessions with Jack or Stacey Stephens.
It is agreed and understood that should Client deviate from payment terms outlined above after the commencement of services, all Services will be suspended until payment is made. Suspension of Services does not release Client from responsibility for fulfilling payment obligations.
By accepting to the terms and agreements of the program you have chosen, you have authorized Soul Self Living, Inc. or Soul Self Living to charge your credit card for any unpaid charges on the dates set forth herein. If you choose a multi-pay, you authorize our company to make all changes at the time they are due and do not require separate authorization in order to do so. You agree to refrain from making any chargebacks to our account or to cancel the credit card that is provided as security without Soul Self Living, Inc. prior written consent. You will be held responsible for any fees (including billable hours by employees to handle such occurrences) associated with recouping payment on chargebacks and any collection fees associated therewith. You agree to not change any of the credit card information provided to Soul Self Living, Inc. without notifying Soul Self Living in advance.
Returned Check/Credit Card Fees
There will be a $25 service fee for all returned checks or declined credit card per incident. If payment is not made within 5 days of due date, a $100 service fee will be added.
General Terms & Conditions
Soul Self Living, Inc. (“SSL”) is committed to protecting your privacy. All information gathered on this site is confidential. The information we gather is used for the purposes of this website or any other of our websites, collectively “Sites”, and to better serve your interests relating to our products and services.
This website may contain links to other websites. Please be aware that SSL is not responsible for the privacy practices of other websites.
The trademarks, service marks and logos displayed on this website are the exclusive property of SSL and are protected under U.S. and international trademark law. Use of any of these marks without prior written permission of SSL is strictly prohibited.
The design, images, text content and overall layout contained in this website are protected under U.S. and international law as copyrighted materials. Anyone who claims, displays, reproduces copies or creates derivative works for commercial or noncommercial purposes without the prior written permission from SSL is in vi